We’re afraid of things that are different. This little bit of information will help you when you create photographs, build user interfaces, share thoughts and videos online, and talk face-to-face with people. Make things as smooth and familiar as possible.
When we’re speaking to somebody, the best way to do this is to repeat what they say to us right back to them.
Not only does it help them to feel comfortable while speaking to us, but it causes them to naturally expand upon what they’re saying while telling them that we are actively listening to what they have to say.
One important note, this technique is something that we need to deploy tactically. If you mimic the exact words of the people around you, they will hate you and kick you out.
However, if you’re interested in creating connections between you and strangers, repeat the things they say right back to them. This technique is also effective with the people in your everyday life as well.